Shipping | Refunds
All costs, including transaction fees and shipping are displayed in AUD on The Baroque Whisky checkout page.
By processing a transaction through The Baroque Whisky website, the customer bears the full expense of the product(s) being purchased and the shipping cost(s) to receive that product. The exception to this shipping charge relates to orders totalling AUD$300 or more, for delivery within Australia.
Overseas customers are encouraged to contact us prior to placing any order(s) for deliveries outside of Australia.
Upon completion of a purchase, the customer’s selected payment method will be charged in full, and a receipt displayed on The Baroque Whisky website. A copy of the above mentioned receipt will also be emailed to the customer.
We use a range of shipping providers depending on your location around Australia, the shipping provider of choice may change. Upon completion of your order, we will send your order details along with the shipping provider number and any tracking information if applicable.
Baroque Whisky can only ship to addresses in Australia via the Sendle network. To check Sendle’s delivery exclusions please click here. Overseas customers are encouraged to make contact with us, regarding overseas shipments, using the Contact-Us form provided below.
On average, we expect that you will receive your Baroque Whisky order within 5-7 business days.
Refund and Return Policy
Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to choose a refund or replacement for any major failure with our products, or have the failure rectified with a replacement, repair or refund (at our discretion).
If you wish to return a product, please contact us. When your return is received, we will send you an email to notify you that we have received your returned item, and we will provide an explanation regarding next steps.